Level 3 Team Leader Supervisor

A Team leader or ​supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome within your setting. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

What Topics Will Be Covered?

Managing People

 

Getting it Right

Topics covered:

  • Belbin Roles
  • Motivation and Team Engagement
  • Delegating with Confidence

Staying in the Process

Topics covered:

  • “Being” not “Doing” appraisals
  • Nine pitfalls made within Managing People
  • Setting SMARTs that work

Rich Feedback

Topics covered:

  • Having rich feedback and difficult conversations
  • Time “Quality” management
  • Saying “No” the correct way
  • Conflict Styles

Leading People

Situational Leadership

Topics covered:

  • Strong leadership
  • What are the 4 leadership styles?
  • When to use them
  • The 4 “I AMs” of leaders

Culture and Engagement

Topics covered:

  • Cultural web
  • The “S”  Curve.
  • Setting vision, having courage, establishing habits

Having Heart and Getting Things Done

Topics covered:

  • The empathy formula
  • The balance between having heart for people and still getting things done

Building Relationships

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Emotional Intelligence Matters

Topics covered:

  • Emotional Intelligence
  • Micro Expressions and understanding the small triggers
  • Atlas of Emotions

 Engagement

Topics covered:

  • Be You
  • Be Kind
  • Be Involved
  • Which Emoji TM
  • The 5:1 rule of setting a positive team culture

Speed of trust

Topics covered:

  • 13 Behaviours of high trust leaders
  • Collaboration ladder
  • Unconscious bias and being self aware
  • Staying connected

Project Management with Finance

The Balanced Scorecard

Topics covered:

  • Looking at the business from 4 different perspectives
  • What is the Balanced Scorecard?
  • The potential pitfalls

 

Critical Path Analysis

Topics covered:

  • What is Critical Path Analysis?
  • How to design a project plan
  • When to use Critical Path Analysis

 

 

Project Management

Topics covered:

  • The project lifecycle
  • The 6 aspects & 7 themes of Project Management
    Planning with
  • R.A.C.I & M.S.C.W

 

Communication & Decision Making

 

The Granular Need To Communicate More

Topics covered:

  • Modes of communication
  • The speed of speech, and the importance of pace
  • Decision fatigue

Strategies And The Bigger Picture

Topics covered:

  • Are you Native or an Adaptor?
  • Writing is the new talking
  • Listening when we email and text

Creating Decisions That Count

Topics covered:

  • Six hat Thinking
  • PESTLE
  • SWOTs

Frequently Asked Questions

What is an apprenticeship?

Apprenticeships are work-based training programmes that are designed to train people for specific job roles.

Who can do an apprenticeship?

You should be nominating any emerging leaders within your teams who you want to see increase in their knowledge, skills and behaviours and increase impact.

How long does an apprenticeship last?

18 Months

What qualifications will I gain?
  • Level 3 Apprenticeship in Team Leader / Supervisor
  • CMI level 3 in Principles of Management and Leadership
How is training delivered?
The apprenticeship is a work-based qualification, which means that all of the training and assessment for the apprenticeship will be completed on-site. You will need to build an apprenticeship portfolio of evidence.
What is the application process?
  • Manager nominates emerging leader
  • Employee applies and completes skills scan
  • Employee completes initial skills assessment
  • Employee meets with Innersummit Ltd
  • Leadership pathway route decided (accredited / non accredited)
Do apprentices take exams?

No

How many hours a week committment is there?

On average one day a week needs to be spent on OTJT (off the job training) some of this will be in the portfolio, other things included in that are training, learning events and workshops. This does not need to be every week but across the whole of the programme the average needs to be 20% of time.

What is the difference between each route?

Each route provides a different course of learning an opportunity to access training. The non-accredited route means you can access training whenever you want without a commitment to building a portfolio or an assessment. You have access across some modes of delivery.

The accredited route develops as an emerging leader providing you an opportunity to grow outside of your current role to gain a qualification in leadership and management. You have access across all modes of delivery.

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